Privacy Policy
How DebtCol collects, uses, maintains and discloses your personal information.
Effective date: 31/03/2025
DebtCol Software Pty Ltd (ABN 60 600 267 534) and each of its global subsidiaries and affiliates (collectively, “DEBTCOL”, “we”, “us” or “our”) respect your privacy and are committed to processing your personal information in accordance with applicable law.
This Privacy Policy (“Policy”) applies to all websites, applications, and other services operated or furnished by DEBTCOL linking to or posting this Policy (our “Services”).
DEBTCOL is bound by the Privacy Act 1988 (Cth) (as amended), including the Australian Privacy Principles (“Privacy Act”).
This Policy explains how we collect, use, maintain and disclose information collected about you, including when you visit or use our Services, attend a DEBTCOL event, or otherwise interact with us.
If you use our Services as part of an entity or organisation that has an agreement with DEBTCOL (such as your employer), the terms of that organisation’s contract for your use of our Services may restrict our collection or use of your personal information further to what is described in this Policy.
Please read this Policy carefully to understand how we will collect, use, maintain and disclose your personal information. This Policy also describes your choices regarding use, access and correction of your personal information. By using our Services, you acknowledge and agree to the processing of your personal information as set out in this Policy.
1. Changes to this Policy
This Policy may be updated from time to time for reasons such as operational or regulatory changes. If we make any changes, we will notify you by posting the revised Policy on this page, revising the “Effective Date” at the top of this Policy and, in some cases, we may provide you with additional notice (such as adding a notice to our Services prior to the change becoming effective, or by sending you an email notification). We encourage you to periodically review our Policy for the latest information on our privacy practices and the ways you can help protect your privacy.
2. Contact us
For the purposes of the General Data Protection Regulation 2016/679 (the “GDPR”) and other applicable laws globally, Meier Business Systems Pty Ltd (ABN 46 050 194 851) (“MBS”) and Rocket Software, Inc (“Rocket”) are the entities responsible for your personal information (the “data controller”) in the jurisdiction where your personal information is collected. For more information about your data controller, see the MBS Privacy Policy and Rocket Privacy Notice. For more information about your data controller ask your DEBTCOL business contact, consult our list of locations here https://debtcol.com.au, or contact us using the details below.
If you have questions about this Policy, or the manner in which DEBTCOL collects, uses or otherwise processes your personal information, including the transfer or onward transfer of your personal information outside your jurisdiction of residence, please contact us at:
DebtCol Privacy Officer
For Australia: 1300 765 609
privacy@debtcol.com.au
Level 11, 207 Kent Street Sydney
NSW, Australia 2000
3. What personal information do we collect?
When you use or access our Services or otherwise interact with us, we may collect a variety of information about you and others, as described below. Such information includes, but is not limited to, information about you which is in a form that permits us to identify you either on its own or in combination with other available information (your “personal information”).
Information you provide to us.
We collect information that you provide to us, or that someone on your behalf (such as your employer or account administrator) provides to us. For example, when you contact us about our Services, complete our “Request Demo” (or similar) online form, request our marketing materials, create a user account on our Services, access and use our Services, send an email via our Services, request customer support or technical assistance, attend an event, apply for a job with us, or communicate with us by phone, email, via third-party social media sites or otherwise. The types of information may include:
• Contact data, such as your name, employer, job title, department, username or similar identifier, postal address, email address and telephone numbers.
• Payment Information such as credit card or bank details.
• Business related information, such as personal information about the employees of our clients, suppliers, business associates and prospective business associates including contact details, roles and responsibilities.
• Credentials, such as passwords, password hints or similar security information used for authentication and account access.
• Marketing data, such as your preferences in receiving marketing from us, or information about your use of our products or services.
• Event data, such as your contact data and a record of your participation in our events as an attendee or presenter.
• Financial data, such as invoice information, bank account and payment card details to process payments.
• Authentication data, such as information to complete know-your-client and/or anti-money laundering checks and property transactions; and
• Candidate data, such as employment history, qualifications, academic qualifications and education records, and any other information that you provide to us when applying for a job with us, for example in your curriculum vitae, a covering letter, on an application form or during an interview, or that we have received from a recruitment agency or background check provider.
DEBTCOL will take all reasonable precautions to ensure the personal information it has collected remains correct and accurate. You can choose not to provide your personal information to DEBTCOL, however it may mean that we are unable to provide you with the Service required.
Information we collect automatically. When you use or access our Services, we may also collect certain information through automated means, including but not limited to some or all of the following:
• Device data, such as information about your computer and about your visits to and use of our Services, including your IP address, inferred geographical location, browser type and version, operating system, and referral source. We also may collect any telephone number from which you contact us.
• Log data, including information associated with your activities on our Services, including information about the way you interact with our Services, statistics regarding your page views and traffic to and from our Services, and the number of bytes transferred, hyperlinks clicked, and other actions you take.
Information we collect from other sources. When using our Services, you may upload documents containing personal information (including sensitive personal information) relating to third parties. Our Services also involve storage of your appointments and sending emails on your behalf. These may include confidential or proprietary information about a company, or personal information relating to individuals. DEBTCOL will not access these documents or view their content in the normal course, unless instructed by the relevant customer or where required as part of our Services, such as to provide maintenance services or troubleshooting, etc. We process any personal information contained therein as a “service provider” or “data processor” (as defined by applicable law) on behalf of, and pursuant to the instructions of, our customers.
To the extent permitted by applicable law, we may also collect information about you from third party suppliers and government database services. We will process such information in line with this Policy and applicable law.
4. How personal information is collected and held by us
We collect personal information about You from the following sources:
• Directly from you
• From our clients
• From our third party suppliers and partners
• Automatically
4.1 Directly
We collect personal information directly from you in the following ways:
• When you submit personal information through our Websites (such as When you send us a message or fill out a form)
• In person, for example, when you engage with our HelpDesk and Property Services teams,
• In the course of providing our services to you.
4.2 From our clients
We may also collect information about you from our clients (such as your law firm or bank) to provide them with our services, which may be in connection with their personal or business needs such as conveyancing transactions they are conducting or due diligence searches they require.
4.3 From third party suppliers and partners
We may also collect information about you from our third parties in the following ways:
• When you connect to a third party or connect to our services via a third party, for example, an integration partner,
• Third party suppliers and government database services in connection with the information brokerage services we provide to our clients.
4.4 Automatically
Information that may identify you as a user may be automatically gathered during your access with our Websites or our services:
• Information about your usage of our Services that may include IP addresses and contact details from automatic logging services
• Information submitted or stored within the services or transferred to the services by an integration partner such as matter information and files that may incidentally include sensitive data including copies of identification documents,
• Device data when you use one of our applications.
5. How do we use personal information?
We process your personal information for the purposes set out in this Policy only where we have a valid legal ground for doing so under applicable data protection law. The legal ground will depend on the purpose for which we process your personal information and the data protection law that applies with respect to DEBTCOL’s activities in your jurisdiction.
We will use your personal information for the following purposes as is necessary for the performance of our obligations under our customer terms, or to answer questions or take steps at your request prior to entering those terms:
• To create and maintain your user account;
• To enable your use of our Services;
• To supply you with Services purchased;
• To send technical alerts, updates, security notifications, and administrative communications;
• To send statements and invoices to you, and to process payments;
• To assist with the resolution of technical support issues or other issues relating to our Services;
• To verify your identity, investigate and prevent fraudulent activities, unauthorised access to our Services, and other illegal activities;
• To manage registration, payments and your attendance to our events; and
• To provide personal information to third parties as set out in this Policy.
We may use special category or “sensitive” personal information, such as health data, to provide you with specialised services, such as disabled access to our events, where you have given your consent to the extent required by applicable law (such consent can be withdrawn at any time, subject to restrictions permitted by such law).
We use your personal information for the following purposes as is necessary for certain legitimate interests, or where you have given your consent to such processing to the extent required by applicable law (such consent can be withdrawn at any time):
• For internal administrative and technical operations to keep our Services, network and information systems updated, patched and secure;
• To improve your browsing experience by personalising our websites;
• To notify you of new or changed services offered in relation to DEBTCOL;
• To confirm, update and improve our records, and to analyse and develop our relationship with you;
• To promote our business and send you marketing communications relating to our Services or carefully selected third parties which we think may be of interest to you where you have given opt-in consent, where required by applicable law;
• Marketing emails and request form used to gather leads;
• To deal with enquiries and complaints made by or about you relating to the Services;
• To seek your views or comments on our Services;
• To carry out training relating to our Services;
• To continually improve our Services, including adding new features or capabilities, and to develop new products and services; and
• To (i) comply with legal obligations, (ii) respond to requests from competent authorities; (iii) protect our interests; (iv) protect our rights, safety or property, and/or that of our partners, you or others; and (v) enforce or defend our legal rights.
If you apply to work for DEBTCOL, we will use your personal information in the following ways as necessary in our legitimate interests, or where you have given your consent to such processing to the extent required by applicable law (such consent can be withdrawn at any time, subject to restrictions permitted by such law) and to decide whether to enter into a contract with you:
• To assess your skills, qualifications, and suitability for the role you have applied for;
• To carry out background and reference checks, where applicable;
• To communicate with you about the recruitment process;
• To keep records related to our hiring processes; and
• To comply with legal or regulatory requirements.
We may process your personal information to protect your vital interests or the vital interests of another person (for example, lessening or preventing a serious threat to the life, health or safety of any individual, or to public health or safety).
Where permitted by applicable law and our contract obligations to customers, DEBTCOL may aggregate your non-personally identifiable data. This data will in no way identify you or any other individual. DEBTCOL may use this aggregated non-personally identifiable data to:
• Assist us to better understand how our customers are using our Services;
• Provide existing and potential customers with further information regarding the uses and benefits of the Services; and
• Otherwise to improve the Services.
When DEBTCOL is acting as a data processor or service provider, DEBTCOL will process personal information in compliance with the instructions of its customers, who act as data controllers in respect of such data and will be responsible for ensuring that the personal information is appropriate and only processed for limited purposes.
6. Who do we disclose personal information to?
There are circumstances where we wish to share or are compelled to disclose your personal information to third parties. This will only take place in accordance with the applicable law and for the purposes listed in this Policy.
To the extent permitted by applicable law, we may share your personal information with the following third parties for the purposes listed in this Policy:
• ATI Group & related companies
• Third Party Partners
We may disclose personal information to public authorities and other third parties, to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce other agreements you may have with DEBTCOL, to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a reporting agency for fraud protection) or as otherwise permitted by applicable law. Except to the extent prohibited by applicable law, we reserve the right to disclose information that we collect to law enforcement or other government officials, as we, in our sole and absolute discretion, deem necessary or appropriate.
We may also share aggregated or anonymous information that cannot identify you with third parties. For example, we may share the number of visitors to our Services and what features were used.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.
6.1 ATI group and Related Companies
DEBTCOL may disclose your personal information to members of the ATI Group, which includes our parent company ATI Global Pty Ltd and its subsidiaries, including:
• Legal Software Pty Ltd and its subsidiaries a full list of which can be found here.
• Legal Search Pty Ltd and its subsidiaries, a full list of which can be found here.
Different companies within the ATI Group provide different services. At times, we may need to provide personal information to other ATI Group members to help them run their businesses or for reporting purposes.
DEBTCOL’s clients are often a mutual client of both DEBTCOL and one of our ATI Group members. DEBTCOL may share information with other ATI Group members to provide and ensure the smooth running of the services which we, and they, both provide to our mutual clients.
6.2 Third Party Partners
The third party partners and suppliers to whom we may disclose your personal information are:
• Our Vendors (Contractors and Subcontractors)
• Our Third Party Suppliers
Where we do share information with third parties, we require that there are contracts in place that only allow use and disclosure of personal information to provide the service and that protect your personal information in accordance with the Privacy Act.
Otherwise, we will disclose personal information to others if you've given us permission, or if the disclosure relates to the main purpose for which we collected the information and you would reasonably expect us to do so. Instances where we may disclose information are to:
• Our professional advisors, such as our auditors, accountants and lawyers.
• Trusted third-party service providers who perform services on our behalf in connection with our Services. The services provided by such third parties include services in the following categories: processing payments on our behalf, sending marketing communications on our behalf, authenticating identities on our behalf, helping us to create or maintain our databases, helping us to research or analyse visitors to our Services and maintaining the security of our cloud-hosting services, backend support services, data analysis and visualisation support services, insurance services, and commissioned mailing house services.
• Another legal entity, on a temporary or permanent basis, as required for the purposes of a joint venture, collaboration, financing, sale, merger, reorganisation, change of legal form, dissolution or similar event.
• A successor organisation or other legal entity, in the case of a merger, financing, acquisition or dissolution, transition, or proceeding involving the sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. Except to the extent required by applicable law, we do not guarantee that any entity receiving your information in connection with one of these transactions will comply with all of the terms of this Policy following such transaction.
• Any other third party where you have provided your consent.
7. Children
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18. If you become aware that an individual has provided us with personal information, please contact us using the contact details contained in the “Contact us” section at the beginning of this Policy. If we become aware that an individual under the age of 18 has provided us with personal information, we will take steps to delete such information.
8. Security: How personal information is protected by us
We are committed to protecting your personal information and take steps to protect your personal information against loss, unauthorised access, use modification or disclosure, including, for example:
• Firewalls implemented across all office networks and sites
• Anti-virus software deployed on all workstations
• Cyber security training for all employees at point of onboarding and throughout the year
• Imposing restrictions on physical access to paper files
• Requiring any third parties engaged by DEBTCOL to provide appropriate assurances to handle your personal information in a manner consistent with the Privacy Act
• Taking reasonable steps to destroy or de-identify personal information after we no longer need it for our business or to comply with the law, and
• Vetting suppliers and third parties via stringent risk assessment processes.
Staff accessing our system must pass appropriate security clearance requirements and access to systems are centrally restricted and monitored, including the use of suitable password protection measures.
However, the internet is not in itself a secure environment and we cannot give an absolute assurance that personal information submitted online will be secure at all times. Transmission of information over the internet is at your own risk and you should only enter, or instruct the entering of, information to the Service within a secure environment.
We recommend you take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords at least once a year. Passwords should not include your name, date of birth or other personal data. A combination of upper and lower-case letters, numbers and symbols is recommended for less than 12 characters long passwords. Make sure you use a current antivirus and an up-to-date operating system and Internet browser. It is your responsibility to keep your password to our Services safe. You should notify us as soon as possible using the “Contact us” section at the beginning of this Policy if you become aware of any misuse of your password, and immediately change your password within the Services.
9. Storage of personal information
We will store your personal information in a form which permits your identification for no longer than is necessary for the purpose for which such personal information is processed. Please note, however, that we may retain and use your personal information as necessary to comply with our legal obligations, to resolve disputes, and to enforce our agreements and rights, or if it is not technically and/or reasonably feasible to remove it. Consistent with these requirements, and to the extent required or permitted (as the case may be) by applicable law, we will try to delete your personal information quickly upon request.
When DEBTCOL is acting as a data processor or service provider, when the provision of our Services to a customer cease, we will, as agreed with the customer, return or securely delete personal information processed on behalf of that customer, unless we are required to retain the personal information by applicable law.
Where we process your personal information on behalf of a DEBTCOL customer as a service provider or data processor, we will retain such information in line with our customer’s instructions and our contractual obligations. You may have the right to ask the controller of your personal information to delete, block or correct such personal information in line with applicable data protection law.
10. International transfers
Our Service is hosted and operated in the United States, the United Kingdom, Ireland, Australia, Canada and New Zealand through DEBTCOL and its service providers. By using our Services you acknowledge that your personal information may be accessed by us or transferred to us in those jurisdictions, and accessed by or transferred to our personnel, affiliates, partners, and service providers who are located around the world.
Where required by applicable laws, we will take appropriate measures to ensure adequate protection of your personal information when transferred internationally and, if necessary, seek your prior consent. Such measures may include use of data transfer agreements or official transfer mechanisms such as data authority approved contractual clauses. For instance, if you are located in the European Economic Area (“EEA”), we may store your personal information as described in this policy outside the EEA. Where we transfer EEA personal information to a third party located in a country not recognised by the European Commission, or another relevant body, as ensuring an adequate level of protection, we will take appropriate steps, such as implementing Standard Contractual Clauses recognised by the European Commission, to safeguard such personal information.
Please note that your personal information may be subject to the laws of the jurisdiction in which it is situated.
11. Links to other websites or third party applications
Our websites may contain links to other websites of interest. You should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
You are responsible for any transfers of data (including personal information) to third-party applications that you initiate within our Services. DEBTCOL has no control over, and takes no responsibility for, the privacy practices or content of these applications. You are responsible for checking the privacy policy of any such applications so that you can be informed of how they will handle personal information.
12. How we handle requests to access your personal information
You have a right to request access to your personal information which we hold about you. You can make such a request by contacting the DEBTCOL Privacy Officer using the contact details set out in this policy.
We will respond to any such request for access as soon as reasonably practicable. Where access is to be given, we will provide you with a copy or details of your personal information in the manner requested by you where it is reasonable and practicable to do so.
We will not charge you a fee for making a request to access your personal information. However, we may charge you a reasonable fee for giving you access to your personal information.
In some cases, we may refuse to give you access to the information you have requested or only give you access to certain information. If we do this, we will provide you with a written statement setting out our reasons for refusal, except where it would be unreasonable to do so.
13. How we handle requests to correct your personal information
We will take such steps (if any) as are reasonable in the circumstances to make sure that the personal information we collect, use or disclose is accurate, complete, up to date and relevant.
If you believe the personal information we hold about you is inaccurate, irrelevant, out of date or incomplete, you can ask us to update or correct it. To do so, please contact us using the contact details listed below. Our HelpDesk or Sales staff can generally assist with updating your personal information immediately over the phone, however if you are unhappy with the handling of your request to update or correct your personal information, you may request that the matter be escalated to our Privacy Officer for further review.
If we refuse your request to correct your personal information, we will let you know why. You also have the right to request that a statement be associated with your personal information that says you believe it is inaccurate, incomplete, irrelevant, misleading or out of date.
14. European Union & UK residence
If you are a resident of the European Union or the UK, then you may have rights under data protection laws in relation to the personal information we hold about you, depending on which laws are applicable (such as the European GDPR or the UK Data Protection Act 2018 (“DPA”)).
If you are a resident of the European Union or the UK then, for the purposes of the GDPR and DPA, in addition to what is set out above, the following applies to you:
MBS and Rocket are the data controller and processor for the purposes of the GDPR and DPA and by consenting to this Privacy Policy, are able to process your Personal Information in accordance with this Privacy Policy.
For personal information that we process on behalf of our clients, we do so on the instructions of the client as a controller. If we process your information on behalf of a client and you wish to exercise any of your data protection rights under applicable law, please contact the relevant client directly.
In providing services to you, DEBTCOL may make use of a number of automated processes using your Personal Information and your activity on our site as tracked by us, in order to provide more tailored and relevant services to you.
In addition to your rights set out above, you may update or rectify any of your Personal Information that we hold about you, in the manner described in the “How you can access your personal information” paragraph above.
15. Cookies and similar tracking technologies.
As with most websites and other digital services, we employ cookies, pixel tags, web beacons, and similar technologies to collect and store certain information about visitors to our Services. We use this information to improve our Services, and to help us remember you and your preferences when you next visit our Services. We may allow selected third parties to place cookies through the website to provide us with better insights into the use of the website or user demographics or to provide relevant advertising to you. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses our website.
15.1 What are Cookies?
Cookies are small files containing a string of characters which we may store on your computer or mobile device when you visit our Services. When you visit our Services, the cookies allow us to recognise your browser. Cookies may store your preferences and other information but cannot read data off your hard disk or read cookie files created by other sites.
Cookies set by a website owner (in this case, DEBTCOL) are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the Service (i.e., advertising, social media functions and analytics).
15.2 The Cookies we use
Cookies make the use of our Services easier by, among other things, saving your preferences. We may also use cookies to deliver content tailored to your interests. Our cookies may enable us to relate your use of our Services to personal information that you previously submitted.
The information that we collect with cookies allows us to statistically analyse usage of our Services, and to improve and customise our content and other offerings. However, we only disclose information collected with cookies to third parties on an aggregated basis without the use of any information that personally identifies you.
By accessing our Services, you consent to the collection and use of your information by our third parties. You are encouraged to review their privacy policies and contact them directly for responses to your questions.
Type of Cookies Who Serves These Cookies? How to Refuse
Type of Cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our Services. They include, for example, cookies that enable you to log into secure areas of our Services.
Who Serves These Cookies?:
DebtCol
How to Refuse:
These cookies are strictly necessary to deliver the Services and therefore cannot be refused. They can be deleted or blocked using your browser settings (see Section 15.3, How to Control Cookies).
Type of Cookies:
Performance and Functionality Cookies
These are cookies used to recognise you when you return to our Services. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region), but are non-essential to the performance of the Service.
Who Serves These Cookies?:
DebtCol
How to Refuse:
These cookies can be deleted or blocked using your browser settings (see Section 15.3, How to Control Cookies).
Type of Cookies:
Analytical Cookies
These cookies allow us to gather analytics to improve the performance and functionality of our Services. These analytics can include measurements on the number of users on the Services, how long they stay on the Services for, and what parts of the Services they visit. We use this information to help us to improve the way our Services works, or to personalise our Services to your interests.
Who Serves These Cookies?:
Google
How to Refuse:
These cookies can be deleted or blocked using your browser settings (see Section 15.3, How to Control Cookies). Alternatively, please follow the links below to optout:
• Google
Type of Cookies:
Tracking Cookies
These cookies are used to make the advertising displayed on the Services more relevant to you. These cookies prevent ads reappearing and ensure that ads are properly displayed. Certain third party cookies may track users over different websites and will provide ads relevant to your interests.
Who Serves These Cookies?:
Pardot (Salesforce)
How to Refuse:
These cookies can be deleted or blocked using your browser settings (see Section 15.3, How to Control Cookies, below). Alternatively, please follow the links below to optout:
• Pardot
In addition, you can exercise advertising cookie choices by visiting:
• YourAdChoices;
• Network Advertising Initiative; or
• Your Online Choices.
Type of Cookies:
Social Media Cookies
These cookies allow us to integrate social media functions into our Services and may also be used for advertising purposes.
Who Serves These Cookies?:
LinkedIn
How to Refuse:
These cookies can be deleted or blocked using your browser settings (see Section 15.3, How to Control Cookies). Alternatively, please follow the links below to optout:
• LinkedIn
15.3 How to control Cookies
When you first access our Services from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies” you signify that you understand and agree to the use of these technologies, as described in this Cookie Notice. You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features on our Services. You can do this by clicking the appropriate opt-out provided in the cookie table above or by activating the settings on your browser that allows you to refuse all or some cookies.
Please follow the links below to helpful information for the most popular browsers:
• Microsoft Internet Explorer
• Google Chrome
• Mozilla Firefox
• Apple Safari
If you do not want any information to be collected and used by tracking technologies, you can also activate the “Do Not Track” feature in your Google Chrome browser:
• Google Chrome: Do Not Track
In addition, you can exercise advertising cookie choices by visiting:
• YourAdChoices;
• Network Advertising Initiative; or
• Your Online Choices.
15.4 Web Beacons
As well as cookies, we use other technologies to recognise and track visitors to our Services. A web beacon (also known as a “tracking pixel” or “clear GIF”) is a clear graphic image (typically a one-pixel tag) that is delivered through a web browser or HTML e-mail, typically in conjunction with a cookie.
Web beacons allows us, for example, to monitor how users move from one page within our Services to another, to track access to our communications, to understand whether users have come to our Services from an online advertisement displayed on a third-party website, to measure how ads have been viewed and to improve Services performance.
The specific types of first party and third party cookies placed by our Services and the purposes they perform are described in the table below:
15.5 Targeted Advertising
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements.
16. How to make a complaint
If you believe that we have not complied with our obligations under this Policy or applicable data protection law, we ask that you contact the DebtCol Privacy Officer in the first instance to see if we can resolve the issue. We will take any privacy complaint seriously and will aim to resolve any such complaint in a timely and efficient manner.
When you make the complaint please identify yourself, including your contact details, provide a brief description of the matter and why you think DEBTCOL has mishandled your information, and how you would like us to resolve the matter.
We will then acknowledge, investigate and respond to any complaint as soon as practicable, but within a period of no more than 30 days. You can call us at any time during this period to check on the status of your complaint. We will take reasonable steps to remedy any failure to comply with our privacy obligations, however if you are unhappy with the handling of your complaint by our Privacy Officer, you may let us know that you would like the matter to be escalated for further internal review.
However, you may have the right to make a complaint to an authority responsible for data protection in your country (or the country in which your information is collected and/or held). For example, if you are a resident of:
• Australia, or your personal information is collected or held by us in Australia when we do business in Australia, we suggest you contact the Office of the Australian Information Commissioner at www.oaic.gov.au to make a formal compliant or for guidance on alternative courses of action which may be available to you. We are subject to the operation of the Australian Privacy Act in respect of personal information collected, used and disclosed in Australia, and will handle such personal information in accordance with this Policy so as to ensure we meet our obligations under the Australian Privacy Act.
• Canada, you have the right to lodge a complaint with the privacy authority responsible for the privacy law in effect in your province of residence:
• Alberta: The Information and Privacy Commissioner of Alberta at www.oipc.ab.ca.
• British Columbia: The Information and Privacy Commissioner for British Columbia at www.oipc.bc.ca.
• Québec: la Commission d’accès à l’information du Québec at www.cai.gouv.qc.ca/english/.
• All other provinces and territories: The Privacy Commissioner of Canada at www.priv.gc.ca/en.
• European Union, you have the right to lodge a complaint with the Supervisory Authority of the EU Member State in which you live or work, or where the alleged infringement took place should you prefer.
• New Zealand, you have a right to make a compliant to the Office of the Privacy Commissioner (New Zealand) at www.privacy.org.nz,.
• United Kingdom, you have the right to make a complaint to the UK Information Commissioner’s Office at www.ico.org.uk/.